1. Frequently Asked Questions (FAQs)
How do I place an order?
- Step-by-step guide on how to browse products, add items to the cart, and proceed to checkout.
What payment methods do you accept?
- List of accepted payment methods (e.g., credit/debit cards, PayPal, etc.) and any specific instructions related to payments.
What are your shipping options and delivery times?
- Information on available shipping options (e.g., standard, expedited) and estimated delivery times based on different locations.
How can I track my order?
- Explanation of how customers can track their orders, including any tracking numbers or links provided upon order confirmation.
What is your return and refund policy?
- Summary of the return process, including eligibility criteria, how to initiate a return, and the timeframe for refunds.
Do you offer international shipping?
- Details regarding international shipping options, associated costs, and any restrictions or customs duties that may apply.
2. Account Management
Creating an Account
- Instructions for creating a customer account on the website, including benefits such as order tracking and exclusive offers.
Managing Account Information
- Guidance on how customers can update their personal information, addresses, and communication preferences.
Password Assistance
- Steps for resetting forgotten passwords or troubleshooting login issues.
3. Contact Us
Customer Support
- Contact details for customer support, including email address, phone number, and operating hours.
Feedback and Suggestions
- Encouragement for customers to provide feedback about their shopping experience or suggest improvements to the website.
Wholesale Inquiries
- Information for wholesale customers interested in purchasing rudraksha beads and gemstones in bulk.
4. Legal Information
Terms and Conditions
- Link to the full terms and conditions governing the use of the website and purchase of products.
Privacy Policy
- Link to the privacy policy outlining how customer information is collected, used, and protected.