Aastha Pooja

1. Frequently Asked Questions (FAQs)

How do I place an order?

  • Step-by-step guide on how to browse products, add items to the cart, and proceed to checkout.

 

What payment methods do you accept?

  • List of accepted payment methods (e.g., credit/debit cards, PayPal, etc.) and any specific instructions related to payments.

 

What are your shipping options and delivery times?

  • Information on available shipping options (e.g., standard, expedited) and estimated delivery times based on different locations.

 

How can I track my order?

  • Explanation of how customers can track their orders, including any tracking numbers or links provided upon order confirmation.

 

What is your return and refund policy?

  • Summary of the return process, including eligibility criteria, how to initiate a return, and the timeframe for refunds.

 

Do you offer international shipping?

  • Details regarding international shipping options, associated costs, and any restrictions or customs duties that may apply.

 

2. Account Management

Creating an Account

  • Instructions for creating a customer account on the website, including benefits such as order tracking and exclusive offers.

 

Managing Account Information

  • Guidance on how customers can update their personal information, addresses, and communication preferences.

 

Password Assistance

  • Steps for resetting forgotten passwords or troubleshooting login issues.

 

3. Contact Us

Customer Support

  • Contact details for customer support, including email address, phone number, and operating hours.

 

Feedback and Suggestions

  • Encouragement for customers to provide feedback about their shopping experience or suggest improvements to the website.

 

Wholesale Inquiries

  • Information for wholesale customers interested in purchasing rudraksha beads and gemstones in bulk.

 

4. Legal Information

Terms and Conditions

  • Link to the full terms and conditions governing the use of the website and purchase of products.

 

Privacy Policy

  • Link to the privacy policy outlining how customer information is collected, used, and protected.